TERMS AND CONDITIONS
THIS IS AN IMPORTANT LEGAL NOTICE - PLEASE READ BEFORE ORDERING
This page together with our Cookies Policy sets out the terms and conditions on which we (Meal Buddy) provide services through our website (mealbuddy.co.uk) and any MEAL BUDDY associated application through which you access our website or services.
By using this website you agree to be bound by its terms and conditions. We reserve the right to change these Website terms and conditions from time to time by changing them on this page. We advise you to print a copy of these Website Terms for future reference. These Website Terms are only available in the English language.
If you do not accept these Website Terms, you should leave the Website immediately, and you will not be able to order any products through the Website.
‘Meal buddy’ registered office is at Trident House 39 Oakdale Road, Nottingham, NG3 7EL. Our VAT number (if applicable) is available on request.
You confirm that you :-
(a) Are at least 18 years old.
(b) Are legally capable of entering into binding contracts.
(c) Understand that pursuant to the Licensing Act 1964, it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18.
(d) Understand that cigarettes are not for sale to persons under the age of 18.
(a) We provide a way for you to communicate your orders for products to delivery or takeaway restaurants displayed on the Website.
(b) The Website is normally available 24 hours a day but we will not be liable to you if the Website is unavailable at any time or for any period.
(c) Access to the Website may be suspended temporarily at any time and without notice.
(d) We take the steps required by law to protect your information but we cannot guarantee the security of your data transmitted to the Website and therefore any transmission is at your own risk.
(e) You are responsible for making all arrangements necessary for you to have access to the Website.
(f) You are also responsible for ensuring that all persons who access the Website through your Internet connection are aware of these Website Terms and that they comply with them.
(g) When using the Website or ordering Products via the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
(h) These Website Terms shall be governed by and construed in accordance with English law. Disputes or claims arising in connection with these Website Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts.
(a) You are permitted to print and download extracts from the website for your own personal non-commercial use. You must ensure that our status as the author of the material on the Website is always acknowledged.
(b) You must not misuse the Website (including by hacking or scraping).
(c) Unless otherwise stated, the copyright and other intellectual property rights in the Website and in material published on it (including without limitation photographs and graphical images) are owned by us or our merchants. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes of these Website Terms, any use of extracts from the Website other than in accordance with LICENCE (a) is prohibited.
(d) You are not allowed to use any of the materials on the Website or the Website itself for commercial purposes without obtaining a licence from us to do so.
(e) The Website may not be used, and no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service, without our prior written permission.
(f) Any rights not expressly granted in these Website Terms are reserved.
LINKS TO AND FROM EXTERNAL WEBSITES
(a) Any links to third party websites on the Website are provided solely for your convenience. If you decide to access any of the third party websites linked from our Website, you do so entirely at your own risk. We have not reviewed and do not control any of these third party websites and are not responsible for these websites or their content or availability. We do not endorse or make any representation about these websites, their content, or the results from using such websites or content.
(b) You may link to the Website provided that:-
(i) You do so in a fair and legal way which does not damage or take advantage of our reputation.
(ii) You do not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by us where none exists.
(iii) Any link complies with the content standards set out in these Website Terms.
(a) Any material you post, upload or transmit to the Website will be considered non-confidential and non-proprietary. By posting, uploading or transmitting any Visitor Material, you represent and warrant that you own or otherwise control all of the rights to such Visitor Material. You agree that we will have no obligations with respect to any Visitor Material, and that we and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use any Visitor Material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.
(b) You are prohibited from posting, uploading or transmitting to or from the Website any material (including any Reviews) that:-
(i) breaches any applicable law
(ii) is unlawful or fraudulent
(iii) provides unauthorised advertising
(iv) contains viruses or any other harmful programs
(v) contains any defamatory, obscene or offensive material
(vi) promotes violence or discrimination
(vii) gives the impression that they originate from us or be used to impersonate another person or to misrepresent your affiliation with another person
(c) We reserve the right and have the sole discretion to remove or edit at any time any Reviews or other Visitor Material posted, uploaded or transmitted to the Website that we determine breaches our terms and conditions, is otherwise objectionable or may expose us or any third parties to any harm or liability of any type, or for any other reason.
(d) The Reviews and other Visitor Material contained on the Website are for information purposes only and do not constitute advice from us. We assume no responsibility or liability to any person for any Reviews or other Visitor Material, including without limitation any mistakes, defamation, obscenity, omissions or falsehoods that you may encounter in any such materials.
(e) You agree to indemnify us against any losses, damages and claims (and all related costs) incurred by or made against us by a Restaurant or any other third party arising out of or in connection with any Reviews or other Visitor Material that you provide in breach of any of the representations and warranties, agreements or restrictions set forth in these terms and conditions.
ODRERING & CUSTOMER SERVICE
(a) We will therefore try to assist you where possible if you have any problems with your Order. You can contact our Customer Care team by clicking on ‘Contact us’ on the website or by clicking on the social media icons.
(b) If you are having problems with your order you should first attempt to contact the restaurant to resolve any issues. If you are not satisfied with resolution then you can contact us and we will attempt to contact the Restaurant in order to follow up on your query.
(c) If you wish to change or cancel your order after it has been submitted and payment has been authorised you must first contact the restaurant in order to communicate your requests. However, there is no guarantee that the Restaurant will agree to your requests as they may have already started processing your order.
(d) If you are dissatisfied with the quality of any of the products or the service provided by a Restaurant you should contact the Restaurant directly to lodge your complaint and, where appropriate, follow the Restaurant's own complaint procedures. If you are unable to contact the Restaurant, or the Restaurant refuses to deal with your complaint, you can contact our Customer Care Team as described above within 48 hours of placing your Order and one of our Customer Care Advisers will attempt to contact the Restaurant. Please note that we have no control over Restaurants and the quality of the Products or service that they provide, and we not able to provide, and have no responsibility or liability for providing, any compensation to you on behalf of any Restaurant.
(e) Once you have submitted your Order and your payment has been authorised, you will not be entitled to change or cancel your Order, nor will you be entitled to a refund.
(f) Where any payment you make is not authorised, your Order will not be processed or communicated to the relevant Restaurant.
(g) Estimated times for deliveries and collections are provided by the Restaurants and are only estimates. Neither we nor the Restaurants guarantee that Orders will be delivered or will be available for collection within the estimated times.
(a) Whilst we try to ensure that any information on the Website is correct, we do not promise it is accurate or complete. We may make changes to the material on the Website, or to the Service, Products and prices described on it, at any time without notice.
(b) The restaurants are responsible for providing allergy, dietary and any other menu information. The restaurant is responsible for ensuring that it is factually accurate and up-to-date, and we do not undertake any such responsibility for errors or failings on the part of the restaurant. If you are in doubt about allergy warnings, contents of a dish or any other Menu Information, you should confirm with the Restaurant directly before ordering.
(c) The legal contract for the supply and purchase of Products is between you and the Restaurant that you place your Order with. We have no control over the actions or omissions of any Restaurants.
(d) We do not guarantee that products ordered from any restaurant through the Website will be of satisfactory quality or suitable for your purpose and we disclaim any such warranties.
(e) We do not guarantee that Restaurants will accept all orders, and Restaurants have the discretion to reject orders at any time.
(f) We provide you with access to the Website and Service on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, undertakings and other terms in relation to the Website and Service (including any representations, warranties, conditions, undertakings and other terms which might otherwise apply to the Website or Service, or be otherwise implied or incorporated into these Website Terms, by statute, common law or otherwise ).
(a) We will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the Service or the Website (including the use, inability to use or the results of use of the Service or the Website) for:-
(i) any loss of profits, sales, business, or revenue
(ii) loss or corruption of data, information or software
(iii) loss of business opportunity
(iv) loss of anticipated savings
(v) loss of goodwill
(vi) any indirect or consequential loss.
(b) You assume full and sole responsibility for any additional or associated costs that you may incur in connection with or as a result of your use of the Website, including without limitation costs relating to the servicing, repair or adaptation of any equipment, software or data that you may own, lease, license or otherwise use.